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Swampum: Transactions Help Page

Transactions

Whether you're giving, receiving, lending or borrowing, you'll need to understand how to initiate and follow through on transactions with other users. Check out the instructions and FAQs below to learn more.

FAQs

  • Can I offer fewer points for an item if I think it's worth less than what the person is asking?
    A: Yes, of course! You can offer as few or as many points (up to your available points) as you would like for any item.
  • How do I get paid for my items?
    A: When another user requests one of your items and offers points, those points are set aside as "locked" in the requesting user's account. When you accept the user's request, those locked points are transferred to your account--also as "locked" points. When the requesting user marks the item as "received," the locked points in your account are released and you are free to spend them on other items.
  • Who pays for shipping?
    A: Most users will ask the receiver/borrower to use additional points to reimburse the giver/lender for sending an item through the mail, since the giver will be paying out of pocket for the shipping costs. For example, if a book costs $2.50 to mail, under our "a point is a penny" system the giver would ask for 250 points (in addition to whatever point value requested for the book itself) as reimbursement for shipping. We are working to improve the shipping part of the transaction process, but in the meantime we suggest that you agree on the shipping cost and reimbursement method BEFORE accepting a request to receive one of your items. Once you have agreed on the cost and method, you can ask the requester to modify the original request by increasing the point offer by the agreed point amount.
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